Return

Returns

(English see below, "Returns")

Is the item not quite what you had in mind? Then you can return the item to us within 14 days of receipt of your package. The only condition is that the item is unworn. For hygienic reasons, tights , pants and make-up products cannot be returned if the packaging has been opened. 

Did you know you can also return or exchange for free in our store in Utrecht center? You can find us at Steenweg 11, open Tue - Sat from 10.30 -18h and Sunday from 12 -17h.

Returns can be made as follows:

  1. Register your return through the returns portal.
  1. You then return the items along with the packing slip to us using your chosen carrier (DHL, DPD or UPS). To accommodate you, we will cover part of the return shipping costs. You pay the other part during the return process in the return portal (3,95 Euro).

If you prefer to drop the package off at a PostNL point, you can write the address below on the package. We will then deduct €5.50 from the refund amount. Please make sure that the original address label (with your own address) is no longer visible. 

    SOPHIE STONE B.V.

    Postal code 55533

    3505 WB Utrecht 

    We must receive the return shipment within 14 calendar days.

     

    Returns

    Is the item not what you expected it to be? You can send it back to us within 14 days after receiving it. Please consider that the products must be unused to do so.

    1. Please register your return at return portal. You can change the language of the portal in the upper left corner.

    2. Put your item and the packing slip in the shipping bag and close it. Make sure the old address label is not visible anymore.

    3. Send your package back, using the parcel provider of your own choice in the return process at step 1. Costs for returning goods from abroad will be on behalve of the customer and can be settled in the return portal.

      

    Exchange

    Would you like to exchange the item for another size or colour? Then it is best to place a new order and wait with returning the original item until you have received your new order. If the new article is not what you expected, you can return both items at the same time and you will only pay the return shipping costs once instead of twice. 

     

    Refund

    Upon receipt of your return, we will refund the amount to your (bank) account, Paypal account or credit card. This takes a maximum of 7 working days.