Return

Returns

(English see below, "Returns")

Is the item not quite what you had in mind? Then you can return the item to us within 14 days of receipt of your package. The only condition is that the item is unworn. For hygienic reasons, tights , pants and make-up products cannot be returned if the packaging has been opened. 

Did you know you can also return or exchange for free in our store in Utrecht center? You can find us at Steenweg 11, open Tue - Sat from 10.30 -18h and Sunday from 12 -17h.

Returns can be made as follows:

  1. Register your return through the returns portal. 
  2. Next, send the items back along with thepacking slip using the carrier of your choice (DHL, DPD, or UPS). You are responsible for the return shipping costs, which will be deducted from your refund.

We must receive the return shipment within 14 calendar days.

 

Returns

 

Is the item not what you expected it to be? You can send it back to us within 14 days after receiving it. Please consider that the products must be unused to do so.

1.Please register your return at return portal. You can change the language of the portal in the upper-right corner.  

2. Put your item and the packing slip in the shipping bag and close it. Make sure the old address label is not visible anymore.

3. Send your package back, using the parcel provider of your own choice in the return process at step 1. Costs for returning goods from abroad will be on behalve of the customer and can be settled in the return portal.

  

 

Exchange or credit

Would you like to exchange the item for a different size or color? If so, please indicate this in the returns portal. If the purchase price is the same, you won’t need to pay any additional amount. You can also choose to receive store credit, in which case you’ll get an extra 5 euros in credit. You’ll then automatically receive a store credit voucher via email for the amount of your purchase plus an extra 5 euros. 

 

Refund

Once we receive your return, we will refund the amount to your (bank) account, PayPal account, or credit card. This will take up to 7 business days.