🌿 CLUB SOPHIE STONE - FREQUENTLY ASKED QUESTIONS
🧾 General information
How does Club Sophie Stone work?
Our Club Sophie Stone savings program rewards you for supporting conscious fashion! Every time you store with us, follow us on social media, celebrate your birthday, refer a friend to us or donate clothing, you earn points that can be redeemed for discounts, gifts or repairs.
How do I become a member of Club Sophie Stone?
Probably you already have a customer account with us. In that case you don't have to do anything, you are automatically a member of our loyalty program from November 4. If you do not have an account with us yet, you can create one and then you will automatically start earning points.
Does it cost anything to join Club Sophie Stone?
No! Becoming a member of Club Sophie Stone is absolutely free - it's our way of thanking you for being part of our community.
I already have an account with you guys. Do I have to sign up again?
If you've already created an account with us before, just click on the 'Points Savings' widget and log in with the same login credentials and you'll be on your Club Sophie Stone page. Even better, you may discover that you already have some points in your account :)
💰 Earning points
How do I earn points?
You can earn points in several ways:
- 1 point for every €1 you spend
- 50 points for creating an account
- 10 points when you follow us on Instagram, Facebook or TikTok
- 10 point for donating clothes in the store
- 200 points if you refer a friend to us and they place a 1st order
- 500 points on your birthday (be sure to add your birthday to your profile)
Do I lose points if I return something?
Yes, your points will be deducted when you make a return. Only the points for the returned item will be deducted.
Do I get points when buying discounted or sale items?
Yes, you earn points on the total amount you spend after discounts, excluding shipping costs.
How do I get points for following on social media?
Go to the Earn Points tab in our Club Sophie Stone widget at the bottom left of our site, click on 'Earn Points', click on 'Follow on Instagram' (or FB or TikTok), and once the social media page opens, just log in and start following us. That's all, the points will be awarded automatically after that.
How long does it take for the points to appear in my profile?
Points from purchases appear in your account within 24-72 hours after your order is completed.
Is there a limit to earning points?
No! Earn as much as you want and use those points as you want.
How does Friends Advantage (Refer a Friend) work?
With Sophie Stone Friends Advantage (Refer a Friend), you can invite friends to learn about Sophie Stone by offering 10% off their first purchase. As a thank you, you will receive 20 points in your Sophie Stone account for each friend you successfully refer after they place their first order.
How does clothing donation work?
Bring your used garments to our store in Utrecht. For each donation visit you will earn 1 point. It is not possible to send these clothes to us by mail.
🎁 Redeeming points
What discounts or gifts can I redeem my points for?
You can redeem your points for these rewards:
- 50 points: €1 discount voucher
- 300 points: Free pair of ARMEDANGELS socks
- 450 points: €10 discount voucher
- 500 points: A free A Beautiful Story bracelet
- 800 points: €20 discount voucher
- 1000 points: Free alteration or repair by Mended
How do I redeem my points?
Log in to your account, go to the "Vouchers" section and choose the discount or gift you want to redeem your points for.
Can I use my vouchers online and in-store?
Yes - unless otherwise specified, discount coupons are valid for both online and in-store purchases.
How does the "Free remodeling or repair by Mended" work?
When you have saved 1000 points you can redeem it for Free Mended or Repair by Mended. You choose this voucher in the 'redeem points' section and add it to your shopping cart, then check out and receive a confirmation of your order that includes Free Mending as a product.
Then bring the garment you want to shorten, repair or alter and your order confirmation to our store. We can also pin it to the desired length for you. Then our local tailor Nikos will pick up the garment and bring it back when it has been made. We will send you an email that it is ready for you to pick up.
You cannot (at this time) send garments to be altered/repaired to us.
⏳ Validity points
Are my points expiring?
Points remain valid for 24 months from the date they are earned.
Can I transfer my points to someone else?
Points are non-transferable and tied to your personal account.
How can I check my point balance?
You can check your point balance at any time by logging into your account and going to the Point Balance section.
♻️ Sustainability & donate
Why do you give points for donating clothes?
We believe fashion should be circular. By returning your old clothes, you help reduce waste and give garments a second life - and we thank you for that with a loyalty point.
What happens to the clothes I donate?
Donated garments are either repaired, upcycled or responsibly recycled in collaboration with our sustainability partners.
